Refund policy
Return & Refund Policy
7-Day Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your order to contact us if your item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
To process your request, you must provide:
- Your order number
- Clear photos showing the issue
- A clear video showing the damage, defect, or incorrect item
- Photos/videos of the original packaging, if applicable
Photo and video evidence is required for all damage, defect, or incorrect-item claims. Claims without sufficient evidence may not be approved.
Please do not send any item back before contacting us and receiving return instructions. Unauthorized returns may not be accepted or refunded.
After reviewing your claim, we may offer a replacement or refund, depending on the situation.
Change of Mind & Unwanted Items
We currently do not accept returns or refunds for:
- Change of mind
- No longer wanting the product
- Ordering the wrong product
- Ordering the wrong size or variation
- Personal preference
Non-Returnable Items
We do not accept returns for items that have been used, worn, washed, altered, or damaged after delivery due to customer handling.
Certain products may also be non-returnable, including personalized items, final-sale items, gift cards, and other products specifically marked as non-returnable.
Refunds
If your refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund.
Exchanges & Replacements
If you receive a damaged, defective, or incorrect item, please contact us with the required photos and video evidence. If approved, we may provide a replacement or another appropriate resolution.
Contact Us
For return and refund questions, please contact:
Important: Don't promise a free return label or a specific return address unless you have actually arranged that with your supplier. This policy keeps the process based on proof first → review → refund/replacement.